Case Studies

Executive Summary

Universities and public agencies are accelerating modernization, but fragmented systems and manual reconciliations still slow outcomes across student services and citizen programs, which is why partnering on governed ERP, integration, and managed run is decisive. Systechcorp led a multi‑phase program that paired Ellucian Banner as the ERP/SIS backbone with Ethos‑aligned integrations and 24/7 managed operations, unifying stakeholders on KPIs, release discipline, and ownership boundaries. Explore our Ellucian expertise in Ellucian Banner ERP consulting and see how our managed IT services model stabilizes multi‑cloud operations and security in production. To engage a delivery team for campus and public‑sector programs, visit our contact Systechcorp page to scope a 90‑day pilot with measurable outcomes (link to contact page). With this approach, institutions gain faster time‑to‑matriculation, cleaner end‑of‑term processing, auditable SLAs, and a resilient roadmap for continuous change.

Introduction and Client Challenges

A regional university consortium and a state bureau began with a common pattern: overlapping tools, point‑to‑point jobs, and policy workarounds that eroded data trust. And slowed services across student records, finance, HR, and citizen workflows, which is exactly where disciplined IT consulting for higher education and public‑sector programs must start. At the university, Ellucian’s ecosystem credibility — 2,900+ institutions and roughly 20–22M learners – established a stable platform choice, but modules were under‑utilized and integrations were brittle. The bureau ran hybrid workloads without 24/7 coverage, leaving detection gaps and no consistent RTO/RPO.

As digital scores across government rose to 87.14% in 2024, underscoring a sector push toward governed, always‑on operations. Leadership asked Systechcorp to standardize integrations, institute release governance, and deliver follow‑the‑sun run support so term dates and change windows would stop driving outages. To preview the higher‑ed workstream, see Ellucian Banner ERP consulting for integrations, upgrades, and support aligned to Banner SaaS and Ethos , and to preview operations scope, see managed IT services for 24/7 monitoring, service desk, SOC, backup/DR, and lifecycle accountability (MSP page).

This combination is the operating envelope for sustainable digital transformation government projects and campus modernization – where outcomes hinge on platform choice, ownership rules, and run discipline rather than more software.

Solution overview

Systechcorp decided to adopt a composable operating model, thus making Banner SaaS the authoritative ERP/SIS. The solution combined the use of Ethos for a shared data model and APIs, and it was inclusive of 24/7 managed operations that encompassed monitoring, helpdesk, SOC, backup/DR, and asset lifecycle.

There was a Banner and CRM/portal dichotomy which was the key to the non-overlapping ownership: the former was the system of record for student, finance, HR, and self-service, whereas the latter comprised engagement apps in CRM and portals that handled recruitment, advising, service, and advancement, thus minimizing duplicate data entry and facilitating the client’s digital transformation goals.

From an architectural standpoint, the integrations adopted an Ethos hub-and-spoke design model: they were event-driven for real-time updates and scheduled for bulk processing, with retries, idempotency, and reconciliation logs being the tools for maintaining data integrity at critical term boundaries.

Release governance was supported by tools such as sandboxes, contract tests, and dry-run cutovers, which allowed Salesforce and portal updates to be in tandem with Banner’s academic calendar, hence minimizing risk during the busiest periods.

Operations have transformed and are now on an accountable 24/7 model with helpdesk SLAs, SOC response, and RTO/RPO that are clearly defined, thus incidents can be detected and resolved quickly without any negative impact on registration, grading, payroll, or citizen services.

Key Solution Components

Systechcorp aligned Banner SaaS as the system of record, moved integrations to Ethos, and stood up 24/7 so registration, grading, finance, and HR remain available during peak cycles. Banner Experience and Self‑Service simplified daily tasks for students and staff; for scope and accelerators, see Ellucian Banner ERP consulting. Managed services added monitoring, helpdesk SLAs, SOC, backup/DR, and release governance to de‑risk term-aligned updates across SIS, LMS, and portals; see Managed IT Services. With Ellucian’s scale and roadmap, institutions can plan a 90‑day pilot for admissions/advising sync and 24/7 run contact Systechcorp to align scope and KPIs.

How Systechcorp Solved the Challenge

Systechcorp convened discovery workshops with registrars, finance and HR leads, and agency program owners to baseline processes, data ownership, release calendars, and risk, then produced a target architecture pairing Banner SaaS as the ERP/SIS core with Ethos‑aligned integrations and a 24/7 managed‑run model. The campus stream activated Ellucian platform services Experience, Insights, and Intelligent Processes, so student, faculty, and staff tasks moved from ad‑hoc portals to govern self‑service anchored by Banner as a system of record.

Integration work replaced brittle point‑to‑point jobs with Ethos’ shared data model, REST/JSON APIs, and hub‑and‑spoke messaging, while ILP enabled LMS provisioning and grade/LDA passback to reduce manual reconciliations at term end. 

Operations shifted to Systechcorp’s managed services for monitoring, helpdesk SLAs, SOC, backup/DR, and lifecycle management, adding KPI dashboards and escalation paths that prevented registration, payroll, and citizen services from degrading during peaks. Release governance synchronized sandboxes, contract tests, and dry‑run cutovers with academic and public‑sector windows, and the approach is packaged within Systechcorp’s Ellucian Banner ERP consulting for repeatable delivery and support.

Key Outcomes Delivered

• Unified Ethos data flows; duplicate entry removed and updates stabilized.
• ILP grade and LDA passback adopted by registrar workflows.
• 24/7 monitoring and help desk SLAs reduced incident impact.
• Term‑aligned release governance cut registration/grading outages.
• Role‑based self‑service and dashboards boosted productivity.
• 90‑day pilot blueprint available via Systechcorp.

Systechcorp replaced point‑to‑point jobs with governed Ethos APIs, enabled ILP for authoritative academic records, and stood up follow‑the‑sun operations with clear SLAs and recovery targets so services stayed reliable through peak cycles. The result is cleaner data, predictable releases, and user‑centered services on Banner SaaS, with a proven 90‑day path to scale that aligns scope, KPIs, and rollout under one accountable team.

Systechcorp’s Precision Approach

Systechcorp executed a methodical, repeatable program that ties architecture to operations and change, beginning with Strategy & Discovery workshops to baseline processes, ownership, release calendars, and risk across academic and public‑sector stakeholders. The target state anchored Banner SaaS as the ERP/SIS of record, defined Ethos for a shared data model and APIs, and established a governed 24/7 run model with measurable KPIs and stewardship. During the build, Ellucian Experience, Insights, and Intelligent Processes enabled role‑based self‑service and analytics while Banner remained authoritative for student, finance, and HR transactions. Integrations replaced brittle jobs with an Ethos hub‑and‑spoke pattern REST/JSON endpoints, events, and idempotent retries while ILP provisioned LMS users/courses and returned grades and last‑date‑of‑attendance to registrars. 

Release governance synchronized sandboxes, contract tests, and dry‑run cutovers with academic and public‑sector windows to de‑risk upgrades, new features, and schema changes across SIS, LMS, and portals. Operations shifted to Systechcorp’s managed services for 24/7 monitoring, helpdesk SLAs, SOC, backup/DR, lifecycle management, and executive dashboards exposing latency, error budgets, and recovery objectives. This precision approach from Strategy & Discovery through Operate & Improve turns platform capabilities into dependable services that keep registration, grading, payroll, and citizen programs reliable through peak demand.

Strategic Outcomes

This case shows why governed ERP, standards‑based integration, and 24/7 run are essential for institutional decision‑making and service reliability. By replacing brittle jobs with Ethos and anchoring Banner as the system of record, leaders gained a single source of truth; data, not debate, now guides cabinet and council meetings across student, finance, and HR. Self‑service and Experience simplified tasks for students, faculty, and staff, while managed operations kept services steady through peaks. Most importantly, Systechcorp’s approach turned raw events into actionable operations insights, aligning KPIs, ownership, and release discipline so improvements compound each term.

Sector momentum reinforces the model: higher education continues prioritizing digital transformation and institutional resilience, and Ellucian’s record SaaS go‑lives confirm platform viability for long‑term modernization. As agencies lift digital performance and campuses adopt governed change, this project demonstrates the benefits of Systechcorp’s precision delivery clarity, speed, and confidence without accruing new technical debt. Institutions and bureaus ready to operationalize the blueprint have a pragmatic path to scale under one accountable partner.

Gain resilient campus and public‑sector operations with Systechcorp plan a 90‑day pilot for admissions/advising sync and 24/7 managed run reach out to us today.